Before Bakkt, Dr. Gavin Michael was the Head of Technology for Citi’s Global Consumer Bank responsible for the long-term strategic direction, planning and management of Citi’s global technology organization, execution of its cloud architecture, data and services strategies, and driving digitization efforts to accelerate speed to market. Before joining Citi, he was Head of Digital for Consumer & Community Banking at Chase, where he was responsible for all aspects of the digital business, including the Chase Mobile App and Chase Online.
Prior to Chase, Gavin was the Chief Technology Innovation Officer at Accenture with responsibility for the innovation agenda, technology strategy, research and development. He has also worked at Lloyds Banking Group as IT director for its retail banking business. Prior to Lloyds, he served as Head of Strategy and Architecture at National Australia Bank.
Gavin earned a Ph.D. in Computer Science from Australian National University and a bachelor’s degree from the University of Western Australia. He was named 2016 “Digital Banker of the Year” by American Banker.