Senior Technical Support Specialist

This is a 5 day/week job at our main office on Wall Street in downtown New York City.

In our culture, values come first. As a firm located on Wall Street itself and which has spent more than forty years on the floor of the New York Stock Exchange, the very symbol of capitalism, we celebrate a system in which hard work is rewarded.  However, we also believe fervently in EQUALITY (everyone gets an equal chance), DIVERSITY and INCLUSION (differences are respected, valued and embraced), and GIVING BACK (a duty to help others). Our steadfast commitment to these values is an important consideration for all of our hiring decisions.

We are a lean, fast-moving firm.  As such, for this high-visibility role we are looking for a proactive candidate who has exemplary communication skills and is a master of doing a wide array of technical tasks and projects where no day is exactly like the last.  Continuous learning is required and promoted here.

The Rosenblatt Technology team is responsible for making sure our trading infrastructure is highly resilient to support our day-to-day trading operations.  In addition, we provide the tools, workflow and analytics to support our research analysts and growing equity research and banking teams to enable them to provide the best service to our customers.

Given that we support important technology, and its employee-users, that is directly tied to our ability to perform services for and deliver products to our clients, your technical knowledge combined with your desire to learn and improve efficiencies on all levels of our company will make you feel part of a growing business that you can help shape.

The primary responsibilities of the role will include:

• Providing network support. Documenting existing server and Cisco infrastructure (2 physical sites). Understanding and then creating infrastructure projects that provide the best ROI. You should be comfortable in a small server room with 2 racks.
• Consider our existing technological self-monitoring capabilities and create projects to enhance our reliability and security.
• Providing technology assistance including desktop support, technology procurement, CRM management, social/web media management and related items.
• Maintaining our existing hardware infrastructure (networking, servers, phone system, computers, laptops, mobile devices) and identifying issues and areas of improvement.
• Learning about our Order Management System (Fidessa), being able to manage incoming connectivity requests from new and existing customers, testing new software releases and becoming an expert in the way we receive order flow and route it to various venues.

Successful candidates will possess the following qualifications:

• Bachelor's degree or demonstrated competency in Computer Science or a related field.
• 5+ years relevant working experience in technology support.
• Technical Skills such as: networking, operating systems, databases, spreadsheets, documentation, task/project management.
• Software Development experience is a plus.
• Database management experience is a plus.
• Be a master of task management, clearing out your inbox, follow up and follow through.
• Excellent written and verbal communication skills
• Ability to explain complex topics, verbally and in writing, in terms understandable to laypeople
• Willingness and desire to accept constructive criticism and continuously improve
• Capacity and desire to work as part of a team
• Passion for financial markets a plus
• Commitment to treat colleagues and external constituencies with respect and decency
• Unimpeachable personal integrity, including but not limited to a commitment to comply with all rules and regulations governing the firm’s business and relationships

Rosenblatt offers a competitive compensation and benefits package. To apply for this position, please contact work@rblt.com.

Rosenblatt Securities is an agency-only institutional brokerage, research and investment banking boutique founded in 1979.  Rosenblatt is the largest floor broker on the NYSE and also boasts top-tier program and sales trading desks. The firm is the recognized leader of independent market-structure analysis and execution consulting and has a growing reputation as a focused expert in Global Tech research, emerging and frontier markets, and capital raising/M&A advisory for FinTechs and TMT. Rosenblatt’s global client base includes institutional investors, private equity and vc firms, exchanges, banks, proprietary-trading firms, corporates and regulators.

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